conditions of sale
Terms and Conditions
The Highest Bidder acknowledged by the Auctioneer is the buyer. The Auctioneer is the sole person to determine as to who is the high Bidder.
PAYMENTS: Payment is expected within 5 business days following the auction and as such disputes are filed on Friday afternoon if no payment is received. In an effort to avoid any fraudulent transactions, ANY and ALL items containing gold, silver or gemstones of any kind as well as items totaling more than $5000.00 must be paid by wire transfer or by sending a Certified Postal Money Order by mail, sent out the Monday following the auction to 20 Maple Ln Hebron ME 04238. Please MAIL Postal Money Orders to 20 Maple Ln Hebron ME 04238 and obtain a tracking number. Please send tracking number to our email address the same day it is sent out to p.arsenaultauctioneers82@yahoo.com. Obtaining a tracking number allows us to see what day it was sent out and waive any late fees if it arrives late due to fault of the Post Office. If your Postal Money Order arrives after Friday without a tracking number, you will be charged a $5 per item per day late fee. As always you can avoid additional credit card fees by paying cash at pick up as well. Bidders without a valid Credit Card on file will not be permitted to bid. In addition, buyers who are able can make payment via the payment processor online (there are restrictions for certain items) if you are unable to utilize this service, please call the auction hall with your CC# to make payment at 916-297-1133 or send your information via email to p.arsenaultauctioneers82@yahoo.com. We are also able to send you an invoice to pay virtually through another payment processor, upon request. We accept Visa, Mastercard, American Express or Discover. If we do not hear from you within the expected time period, your #CC on file will be billed. CHECKS (business, personal, certified bank or money order) must be mailed to 20 MAPLE LANE, HEBRON ME,04238. Please DO NOT mail checks to listed auction house address at 17 Olson Rd. Any returned checks will be charged a fee of $50.00. We do not accept PayPal. Thank you for your understanding and cooperation.
IN HOUSE PICK UP:
We are available for in house pickups Monday-Friday 10:30 am - 5:00 pm. Please contact us to reserve your preferred pick-up day and time. The auction house phone number to schedule pick up is 207-890-8937 or call/text 916-297-1133 or email us at p.arsenaultauctioneers82@yahoo.com referencing your invoice number, name and best contact information to confirm preferred pick-up time. Bidders that intend to pick up items at the auction hall are expected to do so within 5 business days after the auction. If you need more time for pick up, please consult with us. Items that are left in the hall past the required time period for pick up will incur a $5 per item, per day storage fee that will be added to your invoice. Items that are left at the auction hall for more than 30 days with no additional contact will be considered abandoned and auctioneer will have sole discretion and authority to dispose of or resell item(s) as they see fit. Auction hall will bill winning bidder the associated storage fees accrued during this time period. Bidder is responsible for paying storage fees regardless of whether or not they are still able to claim their items.
SHIPPING: We will assist you in all ways possible in this area and will go the extra mile to make sure your items are handled with care until the Shipping Process begins. WE DONT NOT HAVE IN HOUSE SHIPPING. We out-source to Ship Happens of Norway Maine (207-744-0099) for all shipping needs. Typically, our auction house will bring the items you have won over to the shippers free of charge after they have been paid via online, mailed check or by calling the auction house with CC. The shipper then makes contact with you based on the information provided on your invoice to handle all your shipping needs (please ensure this information is accurate). If you would like to PICK UP ITEMS at the auction hall or USE AN ALTERNATIVE SHIPPERS, please contact our auction hall via email (p.arsenaultauctioneers82@yahoo.com) or phone (call/text) 916-297-1133 to inform us of this decision, otherwise, items will be brought to shippers automatically after payment is received. See shipping terms for note from shipper.
PREMIUMS: There is a 24% total Buyers Premium. The breakdown of that premium is as follows: 15% Buyers Premium (Auction Hall receives this premium) and a 5% AuctionZip buyer's Premium (AuctionZip receives this premium) as well as a 4% credit card fee. If you pick your items up at our location and pay Cash or Check the Buyer's Premium is only 20%. The 4% credit card fee will be deducted off your invoice generated by invaluableauctions.com/Auctionzip.com at the time of payment. All invoices are sent out as soon as the auction ends, please look for them in the email provided by your online bidding profile and contact us if you believe you won an item but did not receive an invoice.
CONDITION INFORMATION: Prospective buyers are strongly advised to examine personally any property in which they are interested, before the auction takes place. If a bidder is unable to view an item in person, they are responsible for obtaining/requesting a condition report and/or additional photographs prior to bidding to determine an article's condition, size and any other pertinent information. We strive to be fair and forthright with our descriptions and condition reports, however bidders must acknowledge that antique items, guns and artwork often show normal signs of use and wear, which might not be specified in a condition report. If you have very particular taste, it is advisable that you inspect items in person, as your definition of condition may be more exacting than ours. All statements by us in the condition report, or made orally or in writing elsewhere, are statements of opinion and are not to be relied on as statement of fact. Such statements do not constitute a representation, warranty or assumption of liability by us of any kind. References in the condition report to damage or restoration are for guidance only. The absence of such a reference does not imply that an item is free from defects or restoration, nor does a reference to particular defects imply the absence of any others. All property is sold "AS IS, WHERE IS" and neither Paul Arsenault Auctioneers nor the consignor makes any warranties or representations of any kind or nature with respect to property or its value, and in no event shall be responsible for the correctness of description, genuineness, attribution, provenance, authenticity, authorship, completeness, condition of property or estimate of value. No statement (oral or written) in this catalog, at the sale, or elsewhere shall be deemed such a warranty or representation, or any assumption of responsibility. All measurements are approximate. Antiques, by the very nature of their age, have wear that reflects their years of use. As a result, honest wear earned from use is to be expected and is sometimes the proof that an item is an antique. Normal wear will not be listed. Buyers who would like to know the fine points regarding condition should call.
DISPUTES/LATE FEES: Disputes will be filed by end of day Friday following an auction for unpaid invoices. In addition, invoices will incur late fees of $5 per item, per day however items will still be available for the winning bidder to claim up to 14 business days after the auction. Any items left unpaid past this allotted time period will be considered abandoned and resold at the auctioneer's sole discretion. Thank you for your understanding and cooperation.
ADDITIONAL INFORMATION: Auction house runs multiple online platforms, takes absentee bids as well as phone bids and executes them for bidders in house, you will see these bids as floor bids on the online platform during a live auction.
Maine residents will be charged 5.5% State tax unless we have a valid Sales Tax Cert from you. Paul Arsenault Auctioneers follows all State and Federal Auction Laws in the USA.
In the event of a disputed bid the decision of the auctioneer is final and absolute. All items sold are sold as is where is, all listings are subject to error. The auctioneer shall not be responsible for the correct description, authenticity, genuineness of, incorrectness, error in cataloging, or any imperfection not noted. All descriptions believed accurate but not warranted. Bidder inspection is encouraged. By placing a bid, bidder signifies that they have examined the items to their satisfaction, or that they have chosen not to personally examine them. No deduction will be allowed on damaged articles as all goods are sold as is and without recourse. For internet-only auctions, we reserve the right to cancel and/or reopen the auction in the case of system failures.
Shipping Terms
Shipping Terms/In House Pick Up
We will assist you in all ways possible in this area and will go the extra mile to make sure your items are handled with care until the Shipping Process begins. WE DO NOT HAVE IN HOUSE SHIPPING. We out-source to Ship Happens of Norway Maine (207-744-0099) for all shipping needs. Typically, our auction house will bring the items you have won over to the shippers free of charge after they have been paid via online, mailed check or by calling the auction house with CC. The shipper then makes contact with you based on the information provided on your invoice to handle all your shipping needs (please ensure this information is accurate). If you would like to PICK UP ITEMS at the auction hall or USE AN ALTERNATIVE SHIPPERS, please contact our auction hall via email (p.arsenaultauctioneers82@yahoo.com) or phone (text/call) 916-297-1133 to inform us of this decision the Monday after the auction. Otherwise, items will be brought to the shippers automatically after payment is received. See below for note from shipper.
IN HOUSE PICK UP:
We are available for in house pickups Monday-Friday 10:30 am - 5:00 pm. Please contact us to reserve your preferred pick-up day and time. The auction house phone number to schedule pick up is 916-297-1133 or email us at p.arsenaultauctioneers82@yahoo.com referencing your invoice number, name and best contact information to confirm preferred pick-up time. Bidders that intend to pick up items at the auction hall are expected to do so within 5 business days after the auction. If you need more time for pick up, please consult with us. Items that are left in the hall past the required time period for pick up will incur a $5 per item, per day storage fee that will be added to your invoice. Items that are left at the auction hall for more than 30 days with no additional contact will be considered abandoned and auctioneer will have sole discretion and authority to dispose of or resell item(s) as they see fit. Auction hall will bill winning bidder the associated storage fees accrued during this time period. Bidder is responsible for paying storage fees regardless of whether or not they are still able to claim their items.
NO IN-HOUSE SHIPPING - THIS IS A NOTE FROM THE LOCAL SHIPPER, SHIP HAPPENS:
Once the lot/s have been paid for, Paul or his team bring the lots to Ship Happens for us to pack and calculate shipping options. Once Items are delivered to us ( NOT FROM WHEN AUCTION ENDS), we will contact bidders within 3 business days.
Ship Happens process: We wrap and pack items, weigh, measure package and collect pricing on shipping giving bidder 2 to 3 shipping options, when possible. Once items are packed and ready to ship and shipping options have been determined, we then will make 1st attempt to contact costumer, first attempt will be a call to costumer; If unable to reach via phone, we will send email.
Bidder has 10 DAYS from first contact attempt to call with payment or item/items are considered abandoned and bidder forfeits items. We will make 3 attempts during the 10 days to contact and collect payment via phone and or email so please make sure EMAIL & PHONE numbers are up to date and correct.
Ship Happens accepts payment for shipping in handling in the form of credit card payments over phone or via email. Cards accepted are: Visa, Mastercard, Discover, and American Express.
Once we've sent your item/s we email you the tracking info. PS-many buyers have let us know that sometimes they need to look at their Spam Folder. Some have their phones linked to the email so they are the fastest at getting email notices. If you add our email to you system our emails shouldn't go to the spam folder, email contact is below.
Due to high volume after auction, it is unlikely that the Ship Happens is able to provide shipping estimates after auction. For those looking for an approximation of what shipping might be BEFORE you bid on an item, you can use the contact info below however they are ROUGH estimates and not a final price nor can the estimates be guaranteed. Again, we do our best to be affordable and give accurate shipping estimates but we are only estimating and therefore cannot guarantee a price.
Voices you may talk with are: Rudy, Israelle, or Ted
Address: 231 Main St - Norway ME 04268 Tel: 207 744-0099
Fax: 207 744-0100 Email: shipnorway231@gmail.com
Any issues, concerns or complaints are to be directed to Israelle
Contact - email at sendit@shiphappensnorway.com
Phone- 207-744-0099 ask for Israelle
